SHIPPING + HANDLING 


Shipping rates come directly from Canada Post . Orders are shipped within 3-7 business days from when the order is placed. You will receive a tracking number via email once order has been sent off.

Flat Rate Standard Shipping Within Canada [ $8 ]:
3 to 9 business days

Flat Rate Standard Shipping  Within US [ $14 ]:
3 to 9 business days

Flat Rate International Orders [ $18 ]:
2 to 6 weeks

Do keep in mind, that once orders are shipped outside of Canada they are subject to customs duties + fees levied by the destination country.

 

* LOCAL 'PICK UP' OPTION AVAILABLE | SEPT 2018 *
OTS PICK UP 

If you live in Calgary, you can now pick up your order once it is ready from our exclusive D.I.T.R.O stockist OUTSIDE THE SHAPE. Select the “OTS PICK UP” option as your shipping choice. Once your order is complete, you will receive an email confirming a set date that your D.I.T.R.O item is ready for pick up.

 

RETURNS + EXCHANGES


If you are not satisfied with your purchase, please contact us here + we will get back to you ASAP with instructions.

Returns + Exchanges must be made within 14 days of delivery + be returned in their original condition. Be sure to keep either your packing slip, confirmation order email, or invoice # on hand for reference. If the chari-tee you received was defective, it can be exchanged for a new product + will be shipped at no additional charge.